We have all found ourselves looking for help on a website or app, and using the chatbot that they provide to resolve something instead of calling a helpline. These chatbots are able to simulate human conversation through AI by asking questions and reading your responses. They incorporate a range of technologies from machine learning to natural language processing and natural language understanding to generate conversations that not only seem real but can actually get to the bottom of an issue.
The use of chatbots is becoming more popular as their speed and accuracy increase, making them something that more and more customers choose to turn to. This means that an increasing number of businesses are now trying to incorporate chatbots into their own online offerings in order to provide the experience that customers have come to expect.